Welcome to Piccadilly Pendants...my dream job... come true! I am so blessed to be on this journey, and appreciate the opportunity to make something special for you or a loved one!
Piccadilly will ship your order in 1-2 business days, with the exception of custom jewelry which takes longer to create
**International Buyers: Unfortunately, we do not accept returns or exchanges for Items shipped outside of the USA. Shipping times are very slow internationally due to the pandemic. Please understand that I ship your item out within 24 hours of your order being placed. Any delays are do to the shipping company. There is a 90 day holding period for a refund on an international package that has not been delivered. This gives time for the lost package surface and be delivered. If your package doesn't arrive within the 90 day holding period, I will refund the purchase of the item, but not the shipping cost, which I cannot recover. Please take our international shipping policies into consideration prior to ordering:)
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 4 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
*Piccadilly has a LOVE it or your money back guarantee. If you have any issue with your piece of jewelry for any reason, or if it is not what you thought it would be, PLEASE reach out to me directly and I will make it right for you. I have 5 star customer service, and take my buyers satisfaction very serious.
*We do not accept exchanges or returns from outside of the USA due to the expense of return shipping. We will however accept and fund your purchase if the item is defective, or if you purchase the return shipping labels. Thank you for understanding.
Wholesale Buyers: Please reach out to set up a wholesale account. You can visit Piccadillypendants.com to browse additional items of our wholesale line. Anything on the Etsy shop is also available for wholesale, so please feel free to contact me! We have great wholesale pricing and exceptional customer service!
Custom work is our specialty! Wholesale or retail...we've got you covered. Feel free to shoot me a message or better yet, email a jpeg of that special image you just cant wait to see set beneath glass and I'll reach out for details~
-Glass cabochon necklaces & earrings are water resistant, but should not be submerged in water. Keep them out of the shower, tub & pool...and they will pay you back with years of wear.
-All silver & gold jewelry should be removed before washing, and can be rubbed with a soft cloth to remove tarnish. A quick dip in a silver cleaning solution such as Connoisseurs...will keep your rings and necklaces ship shape...just don't leave them in too long...5 seconds does the trick:)